Elsaida Cleaning Services

Elsaida Cleaning Services
TERMS & CONDITIONS OF SERVICE
1. Terms of Service: If you would like to receive a copy of our terms and conditions, please
contact us.
2. These terms and conditions apply to all of our professional cleaning services booked
online. We have the right to alter any items within it, and it shall supersede prior
agreements with exceptions to existing and active contracts. Regardless of how you hire
us—phone, online, fax, or actual physical negotiation—all contracts are subject to these
terms and conditions.
REGULAR DOMESTIC CLEANING
3. We are a limited company registered for VAT. Invoices and receipts are always available.
We are willing to assist our customers with all types of cleaning jobs at a minimum price
of £17.00 per hour without VAT, provided that you engage us for a minimum of 3 hours of
cleaning services per week.
4. Elsaida Cleaning Services company has the right to deduct commission charges on
advance contracts computed with inclusion of factors such as weekly schedules or hours
as the contract is still active. However, should there be termination of the contract, the
commission is still deducted provided that advance payment is made. Should this
commission not be included, advance notice of termination is required for cancellation of
services.
5. For clients who do not want advance payments, here are the guidelines: You shall be
obligated to accept the rates of £15.00 (credit charges will apply) when you hire us for
regular domestic service with a minimum of a month’s contract but do not wish to
proceed after the first or second session. Once a contract is signed and delivered, we
shall only charge you £17.00 per hour rates per week. Here are other specifications:
ONE OFF SPRING CLEANING
6. It is mandatory for the client to inspect the services performed. It is the client’s
responsibility to notify us within the 24-hour prescribed period if they are disappointed
with the services. In case of late notification, the company has the right to determine if
the reasons are logical or not, and the client should present evidence as such.
Satisfaction Guarantee
7. If there are complaints from a dissatisfied client, they should allow our company to send
back cleaners to redo the job. If you find any area that is not clean or cleaned well, we
will re-clean that area to your satisfaction by the end of the next business day. Please
call within 24 hours of your cleaning, and we will return within one business day to
re-clean the problem area. We are unable to guarantee the cleanliness of the home
when using your products, supplies, or equipment. We are not able to offer cash refunds
or discounts for poor quality on the original bill in place of a reclean. Our teams are
quality-inspected, which may occur during your home’s cleaning or after the cleaners
have left your home. We will give the highest quality standards of cleaning.
Protecting Your Valuables:
8. If asked to dust/clean inside china cabinets or hutches, start laundry, wash dishes, clean
small computer equipment, antiques or collections, or to use your equipment (e.g.,
vacuum), you agree to hold harmless and/or release from liability Elsaida Cleaning
Services or any of its employees responsible for any damage or breakage to any article
or component. We will make every effort not to break items, but accidents do happen.
We have Limited Liability protection for replacement or repair. Identical replacement will
be attempted but not guaranteed. It is for this reason that we avoid cleaning requests for
irreplaceable or sentimental valuable items. Damage must be reported to our office staff
by phone or email within 2 business days of service or Elsaida Cleaning may not be held
liable. Elsaida Cleaning Services cannot be responsible for damage due to faulty and/or
improper installation, lack of maintenance, or general wear and tear of any items.
Estimate/Quotes:
9. Estimates are given based on the information provided by the client. Should the
conditions be dirtier or more cluttered than indicated, we cannot guarantee we can
complete the job in the time quoted. You will be given a choice to increase your budget
or have us leave the job. If you request changes to your service after receiving your
original estimate, additional charges may be billed or a new estimate may be required.
We may decline the job if our crew arrives and discovers that it requires a level of
cleaning that we are not able to provide. In this instance, we will contact you, and there
will not be a charge.
10. The fees for the provision of the services, or any additional services, shall be based
upon a quote provided by the Contractor, which shall be determined according to the
services to be provided, products and materials required, location of the premises, and
the frequency of the services (the Quote). Once communicated to the Client, it shall be
open for acceptance and valid for a period of 28 days only, following which it shall expire.
Upon the Client accepting the Quote in writing, its acceptance shall form a binding
contract between the Parties, and the Agreement and these Terms & Conditions shall
govern the contractual relationship. Once accepted, the Quote shall be the sums
payable by the Client to the Contractor for the service (the Fees) as set out in the
Agreement. VAT is not included in the Fees.
11. The Client will receive an invoice every month for the provision of the services provided
in the corresponding month. All invoices must be paid within 30 days of the date of the
invoice.
12. Payment can be made by BACS, standing order, or debit card. The Contractor does not
accept payment by credit card unless this has been expressly agreed by the Contractor
in advance.
13. The Contractor generally does not accept cash payments of any kind, except for Clients
requiring regular Services, i.e., those for House Cleans once or more per week, and only
when the Contractor Employee is self-employed, which shall be specified on the Quote.
The Client should not, under any circumstances, pay cash for an Invoice to the
Contractor Employees directly for any irregular service or services provided by
non-self-employed contractors. In such cases, all payments should be made through the
agreed-upon payment methods outlined in the Invoice. Nothing in this clause prevents
the Client from paying Contractor Employees any gratuity separate from the value of an
invoice.
14. Payment of the Fees for Clients requiring regular Services shall be made on a monthly
basis. Payment of the Fees for Clients requiring irregular or one-off services shall be
strictly as follows:
a. 50% of the sum of an invoice payable when the Quote is accepted by the Client;
b. 50% on the date the first of the Services is scheduled to be provided prior to arrival at the
Premises of the Contractor Employees.
15. If the Client fails to make payment in accordance with the above terms, the Contractor
has the right to charge interest on the outstanding Fees at a rate of 3% above the Bank
of England base rate for every week an invoice remains unpaid.
16. If the Services are to be provided on a recurring basis, the Fees shall be subject to an
annual price review by the Contractor taking into consideration inflation and any increase
in the costs of clearing products and materials. Any increase in costs shall be added to
the Fees, provided that the Client is given advance notice of such additional charges.
Cleaning Schedule
17. The Cleaning Schedule shall be as set out in the Agreement. Any changes required to
the Cleaning Schedule by the Client must be communicated to the Contractor in writing
by email to elsaidacleningservices.com by providing no less than 48 hours notice of any
proposed change. No amendment to the Cleaning Schedule shall be made unless the
Contractor has expressly confirmed this in writing.
18. The client shall not, under any circumstances, agree to an alternative cleaning schedule
with any Contractor Employee.
19. The Contractor will endeavor, but cannot guarantee, to ensure that the Services are
provided on the days as set out in the Cleaning Schedule. There may be, due to
unforeseen circumstances, occasions when the Services cannot be provided on a
particular day. In such circumstances, the Client accepts and agrees that the Contractor
shall have flexibility of two (2) days either side of a scheduled day to provide the
Services.
20. In the event that any specific cleaning products or materials are not to be used on any
item or area at the Premises in accordance with the manufacturer’s after-sales advice,
the Client will be responsible for communicating such requirements in writing to the
Contractor no less than 48 hours prior to the scheduled Services. If the Client fails to
provide such information in accordance with this clause, the Contractor shall not be
liable for any damage or consequential costs.
Additional Cleaning Services
21. Any additional services required by the Client beyond the scope of the Services shall be
communicated to the Contractor.
22. The Client shall not, under any circumstances, agree to any additional cleaning services
with any Contractor Employee.
Photos of Your Home
23. We take before and after photos of our work. These pictures are used for training, proof
of performance, as well as promotion. See our website before and after for examples. If
you do not want pictures taken of work areas in your home, please notify us when you
schedule your cleaning.
24. In addition, the client should give access to hot water, electricity, and other relevant
household items necessary to deliver cleaning services.
End of Tenancy
25. Cleaning conditions are limited to what the contract and the client have signed. Should
there be inclusions such as cleaning of walls, windows, patios, balconies, and other
relevant areas not included in end of tenancy cleaning contracts, we shall gladly provide
you with relevant cleaning services at special price, offers, and deals.
26. We do a full inspection of the property. Please do not forget that the property should
remain unoccupied.
Client Contractor Works
27. The Client acknowledges that for the Contractor to provide the Services effectively, the
Premises must be empty, and any building, decoration, or renovation works (Client
Contractor Works) completed before the scheduled cleaning. The Contractor will not
carry out the Services while the Client’s contractors are present on the Premises.
28. The Client is responsible for ensuring that all Client Contractor Works are concluded
before the scheduled cleaning. If, at the time of the scheduled cleaning, the Premises
are not empty, or Client Contractor Works are ongoing, the Contractor reserves the right
to postpone the scheduled cleaning. In such cases, the Client will still be liable to the
Contractor for the full Fees for the Services.
29. The Client acknowledges that a minimum drying time of 48 hours for paint is necessary
before cleaning can commence. If paint or any similar material is still wet or not
adequately cured, the Contractor will not proceed with the cleaning. The Client
understands and agrees that the scheduled cleaning may need to be rescheduled.
30. In the event of a postponement due to the presence of Client Contractor Works or
incomplete works, the Client is obligated to pay the full amount for the Services. The
Contractor will work with the Client to reschedule the cleaning appointment at the earliest
convenient time.
31. The Client shall not, without the prior written consent of the Contractor, at any time from
the date on which any Services commence to the expiry of 18 months after the
completion of the Services, solicit or entice away from the Contractor any Contractor
Employee or any person who is, or has been, engaged as an employee, consultant or
subcontractor of the Contractor in the provision of the Services.
Cancellation and Suspension
32. In the event the Client needs to cancel a particular day as set out in the Cleaning
Schedule, it shall provide the Contractor with a minimum of 48 hours advance notice in
writing at elsaidacleaningservices.com.
33. If less than 48 hours advance notice is provided, the Client shall be liable for the entire
sum due for the day or days cancelled.
34. The provision of Services may be suspended (meaning the Contractor will temporarily
not provide the services) if:
a. if one or more of the usual Contractor Employee providing the Services is or are suffering
from an illness which may easily be passed onto others at the Premises; or
b. if the Client, or someone at the Premises, is suffering from an illness which may easily be
passed onto the Contractor Employees; or
c. an event beyond the Contractor’s reasonable control compels it to reduce the available
hours.
Equipment
35. The Contractor must provide necessary equipment, including products and materials, for
providing services unless it's a House Clean.
36. If services are provided regularly at the Client's location, the Client must ensure a safe
and secure place for storing the equipment and grant Contractor Employees
unobstructed access.
37. The Client is strictly prohibited from using the equipment or allowing any third party to
use it.
38. If the Contractor Employees cause loss or damage to the equipment while providing
services, the Client is not responsible for repairing or replacing the equipment.
39. If the equipment is lost or damaged while stored at the Client's premises due to the
Client's or a third party's actions, the Client is responsible for covering all costs
associated with repairing, replacing, or providing new equipment. Any replacement
equipment should be of similar quality.
40. repair shall be carried out by the Contractor through the use of an approved repairer, the
costs of which the Client shall be liable for.
41. Where the Services are to be provided to a House Clean, all Equipment shall be
provided by the Client at its own cost. The Client shall ensure that the provided
Equipment is in good working condition and ensure free and unobstructed access is
granted to the Contractor Employees.
Holiday Cover
42. In the event that the regular Contracted Employee provided by the Contractor is
unavailable due to holidays or other temporary absences, the Client acknowledges and
agrees that the Contractor may assign a replacement during the regular Contracted
Employee’s absence to maintain the agreed-upon cleaning schedule.
43. The Contractor will make reasonable efforts to ensure that the replacement is qualified
and trained to provide the Services.
44. The Client agrees to cooperate with the replacement and provide necessary access to
the Premises.
Pre-existing contracts
45. In the event the Contractor takes in an existing cleaning contract the Client has with a
previous service provider, the Client acknowledges that the Contractor is not responsible
for the redundancy, settlement, or any related costs associated with any of the
employees of the previous contracting company which were engaged to provide any
cleaning services. The transfer of employees in this scenario is akin to an acquisition of
staff from the previous contracting company and the Contractor shall not be liable for any
costs or obligations related to the previous employment arrangement.
46. The Client agrees to be responsible for settling any redundancy payments or obligations
related to such employees and the Contractor will not assume any responsibility for
these matters.
47. By agreeing to these terms, the Client accepts the responsibility for managing the
transition of employees and any associated redundancy costs, providing the Contractor
with sufficient notice for a smooth contractual transfer.
Non-solicitation
48. The Client shall not, without the prior written consent of the Contractor, at any time from
the date on which any Services commence to the expiry of 18 months after the
completion of the Services, solicit or entice away from the Contractor any Contractor
Employee or any person who is, or has been, engaged as an employee, consultant, or
subcontractor of the Contractor in the provision of the Services.
49. Any consent given by the Contractor in accordance with Clause 48 shall be subject to
the Client paying to the Contractor a sum equivalent to 18 months of the value of the
Services.
50. In the event of breach by the Client of Clause 48, the Client shall be liable to the
Contractor for a sum equivalent to 18 months of the value of the Services from the date
of the breach.
Complaints
51. In the event the Client has cause to complain in connection with the provision of the
Services or the Contractor Employees, it must do so in writing by email to the Contractor
at elsaidacleningservices.com within 48 hours notice of when the cause to complain
arose.
52. If required, in the course of any investigations required to be carried out by the
Contractor in investigating a complaint, the Contractor shall be permitted to conduct its
own investigation, which may include attendance for the purposes of an inspection, and
the Client hereby grants the Contractor permission and access to the Premises in order
to do so.
Ending the agreement
53. Either party may terminate this Agreement by giving the other party no less than 90
days’ written notice.
54. The Client may end this Agreement with immediate effect if the Contractor breaches any
of their obligations under this Agreement and the Contractor has not, or cannot put right
that breach within a reasonable period (for the avoidance of doubt, 90 calendar days).
55. The Contractor may end this Agreement with immediate effect if:
a. the Fees are not paid in accordance with the Agreement;
b. the Client breaches any of its obligations under the Agreement and has not, or cannot put
right that breach within a reasonable period (for the avoidance of doubt, 90 calendar days); or
c. a Client, or any third party representing the Client, displays abusive, threatening or otherwise
inappropriate behavior to the Contractor or Contractor Employees.
56. If the Client fails to provide the required 90 days’ notice for termination, the Client shall
be liable to pay the Contractor for any Services that were to be provided during the 90
day period from the date of the termination. This obligation to pay the notice period shall
not apply in cases of immediate termination due to a breach as outlined in clause.
57. The Agreement’s termination will not affect either party’s accrued rights.
58. Other than as set out in the Agreement, neither party will have any further obligation to
the other under the Agreement after its termination
.
Return of property
59. Upon the end of the Agreement, all equipment, materials and property (including
documentation, keys and any alarm or building codes) given to the Contractor by the
Client shall be returned to the Client in the state that it was given in.
60. Upon the end of the Agreement, all the Equipment held at the Premises shall be
returned to the Contractor in the state that it was given in. The Client shall grant the
Contractor free access to the Premises to retrieve the Equipment, materials, and
property.
Liability and Insurance
61. If the Contractor’s performance of its obligations under the Agreement and these Terms
& Conditions is prevented or delayed by any act or omission of the Client, the Contractor
shall not be liable for any costs, charges, or losses sustained or incurred by the Client
that arise directly or indirectly from such prevention or delay.
62. Nothing in the Agreement and these Terms & Conditions limits or excludes either party’s
liability for:
a. death or personal injury caused by its negligence;
b. fraud or fraudulent misrepresentation; or
c. any other liability which cannot be limited or excluded by applicable law.
63. Subject to the above clause, neither party shall have any liability to the other party,
whether in contract, tort (including negligence), for breach of statutory duty, or otherwise,
arising under or in connection with the Agreement for:
a. loss of profits;
b. loss of sales or business;
c. loss of agreements or contracts;
d. loss of anticipated savings;
e. loss of or damage to goodwill;
f. any indirect or consequential loss;
g. any loss resulting from a claim made by any third party;
h. any loss or damage to the party’s property or belongings.
64. Subject to the two preceding clauses, the total liability of the Contractor for any other
loss of Client in respect of any one event or series of connected events shall not exceed
the Contractor’s insurance limit.
65. During the Agreement, the Parties shall maintain in force with a reputable insurance
company, insurance sufficient to indemnify risks for which they may be responsible,
including for their respective subcontractors, agents, and employees, in connection with
the Services and shall, on either party’s request, produce both the insurance certificate
giving details of cover and the receipt for the current year’s premium.
66. The Contractor shall not be liable for any pre-existing damage at the Premises. Any
damage identified by the Contractor and its employees shall be evidenced by
photographs which shall be forwarded to the Client. The Client grants the Contractor
permission to take any photographs to evidence any damage.
67. In circumstances where the Client alleges damage to the Premises by the Contractor,
the Client shall communicate this to the Contractor in writing to
elsaidacleaningservicesltd@gmail.com within 48 hours, following which the Contractor
shall be permitted to conduct its own investigation, which may include attendance for the
purposes of an inspection, and the Client hereby grants the Contractor permission and
access to the Premises in order to do so.
Privacy
68. The Parties respect each other’s privacy and shall comply with the GDPR with regard to
each other’s personal information.
69. The Agreement should be read alongside and is in addition to the Contractor’s Privacy
Policy which can be found here: [Contractor’s Privacy
Policy](elsaidacleaningserviceltd@gmail.com).
70. For the purposes of the Agreement and these Terms & Conditions:
a. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data,
including, but not limited to the Data Protection Act 2018 and the GDPR.
b. ‘GDPR’ means the UK General Data Protection Regulation.
c. ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
71. Where either party supplies Personal Data to the other for the provision of the Services
and the either party Processes that Personal Data in the course of providing the
Services, the party in receipt of that Personal Data will comply with the obligations
imposed by the Data Protection Laws:
a. before or at the time of collecting Personal Data, the party will identify the purposes for which
information is being collected;
b. the party will only Process Personal Data for the purposes identified;
c. the party will respect the other’s party’s rights in relation to Personal Data; and
d. the party will implement technical and organizational measures to ensure the other’s Personal
Data is secure.
72. For any enquiries or complaints regarding data privacy, the Client can email the
Contractor at Elsaidacleaningservicesltd@gmail.com.
General
73. This Agreement contains the whole agreement between the parties relating to its subject
matter and supersedes all prior discussions, arrangements, or agreements that might
have taken place in relation to the Agreement. Nothing in this clause limits or excludes
any liability for fraud or fraudulent misrepresentation.
74. No party may assign, transfer, or subcontract to any third party the benefit and/or burden
of the Agreement without the prior written consent (not to be unreasonably withheld) of
the other party.
75. No variation of the Agreement will be valid or binding unless it is recorded in writing and
signed by or on behalf of both parties.
76. The Contracts (Rights of Third Parties) Act 1999 does not apply to the Agreement and
no third party has any right to enforce or rely on any provision of the Agreement.
77. Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or
remedy will be deemed a waiver of that, or any other, right or remedy.
78. A provision which by its intent or terms is meant to survive the termination of the
Agreement will do so.
79. If any court or competent authority finds that any provision (or part) of the Agreement is
invalid, illegal, or unenforceable, that provision or part-provision will, to the extent
required, be deemed to be deleted, and the validity and enforceability of the other
provisions of the Agreement will not be affected.
80. The Agreement is not an employment contract and nothing in the Agreement will
establish any employment relationship between the Contractor and the Client.
a. Any notice (other than in legal proceedings) to be delivered under the Agreement must be in
writing and sent by email to the Contractor’s main business email address:
elsaidacleaningservicesltd@gmail.com in the first instance and by first-class post to the
Contractor’s address as stated at the head of the Agreement.
b. Notices sent by post will be deemed to have been received, where posted from and to
addresses in the United Kingdom, on the second Working Day (which, for the purposes of the
Agreement, means any day other than a Saturday, Sunday, or public holiday in England and
Wales) and, where posted from or to addresses outside the United Kingdom, on the tenth
Working Day following the date of posting;
c. Notices delivered by hand will be deemed to have been received at the time the notice is left
at the proper address; and
d. Notices sent by email will be deemed to have been received on the next Working Day after
sending.
Governing law and jurisdiction.
81. The Agreement and these Terms & Conditions will be governed by and interpreted
according to English law. All disputes and claims arising under the Agreement (including
non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the
English courts.
82. We reserve the right to demand 50% of the total cleaning contract if there is a
cancellation. We require a minimum of 48 hours' notice for any cancellations. Failure to
provide timely notice will result in forfeiture of the advanced payment, and we will not be
obligated to provide a refund.
83. After the cleaning operation is completed, it is mandatory for the client to inspect the
results. If there are any complaints or issues with the cleaning, they must be reported to
Elsaida Cleaning Services immediately. Failure to notify us of any dissatisfaction may
result in forfeiture of any claims.
84. The balance of payment shall be deposited once the client is satisfied with all the
cleaning services completed.
Public Feedback Policy
85. We strictly prohibit clients from posting negative reviews on any social networking sites.
Such actions may result in legal action for defamation. We aim to resolve any issues or
concerns directly with our clients and encourage open communication.
Recording of Conversations
86. Please be aware that all phone conversations with Elsaida Cleaning Services are
recorded for quality and training purposes.
Documentation of Activities
87. All our activities are documented for transparency. This documentation ensures that
clients can review the services provided and ensures transparency.
Contact Details
Location: 16 Nidderdale, Hemel Hempstead, HP2 5TE
Operating Hours: Monday to Friday, 09:00 to 18;00
Saturdays 9;00 to 16;00
Phone: 07453 922661, 07539567818
Elsaidacleaningservicesltd@gmail.com